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FREQUENT ASKED QUESTIONS
We got some answers
Payments for the web store can only be made with Visa and Mastercard, although we may experiment with E-transfer.
On-site we accept cash, Interac (debit cards), E-transfer and credit cards (Visa and Mastercard). However there is a surcharge of 2% on the total of your purchases if you pay with a credit card. This 2% is only a part that is charged to us by the credit card companies.
You may not know that small businesses pay huge fees to the banks and credit card companies to process credit card transactions.
Please help us to keep our prices down by using cash, Interac and E-transfers.
Unfortunately not in April, May and June. It is simply too time consuming and we need all hands on deck in the greenhouses and yard.
We can answer your question(s) send by email and will answer them ASAP, but we can’t guarantee a time-line.
We advise to register in order to make an account, but you also can do this in the checkout.
Keep in mind that your on-line order will only be placed if you reach these minimums:
For pick up at our store, an event or market – $20 minimum. There will be a $5 packing fee applied to orders under $75.
In case you were wondering…
The $5 packing fee helps to cover:
– The cost of the online sales platform
– The labour of sanitizing, portioning the order, packing and labeling;
– The time it takes to update and manage an inventory for living and growing things;
– The time it takes to process orders, invoices and payments.
The files we offer as downloads, like the coloring page, catalogs etc. come as pdf-files or image-files. They can be downloaded by using the “download”-buttons accross our website. We also have a general download page, where all downloadable items are displayed. We use compression software to keep the files, as small as possible to limit your download time.
For the pdf-files we recommend them to download and open them in your pdf-reader or use the “Save as…” from your browser.
Image-files just will be downloaded on your device and can be opened, printed etc. with the program or app you usually use for this purpose.
Because of the nature of some of our products, it is in not possible to return your purchase(s) in case of live plants, shrubs, trees etc., due to circumstances beyond our control, such as correctness of planting, watering, weather, other environmental conditions, etc. In case we make an exception to this policy a restocking charge may apply and costs for returning are always at your expense.
Yes. Every year we custom plant a lot of hanging baskets and other containers specific to the wishes and preferences of our customers. We have a special page with information about custom planting on our website.