FREQUENT ASKED QUESTIONS
We got some answers
Payments for the web store can only be made with Visa and Mastercard, although we may experiment with E-transfer.
On-site we accept cash, Interac (debit cards), E-transfer and credit cards (Visa and Mastercard). However there is a surcharge of 2% on the total of your purchases if you pay with a credit card. This 2% is only a part that is charged to us by the credit card companies.
You may not know that small businesses pay huge fees to the banks and credit card companies to process credit card transactions.
Please help us to keep our prices down by using cash, Interac and E-transfers.
We advise to register in order to make an account, but you also can do this in the checkout.
Keep in mind that your on-line order will only be placed if you reach these minimums:
For pick up at our store, an event or market – $20 minimum. There will be a $5 packing fee applied to orders under $75.
In case you were wondering…
The $5 packing fee helps to cover:
– The cost of the online sales platform
– The labour of sanitizing, portioning the order, packing and labeling;
– The time it takes to update and manage an inventory for living and growing things;
– The time it takes to process orders, invoices and payments.
Because of the nature of most of our products, it is in not possible to return your purchase(s) in case of live plants, shrubs, trees etc., due to circumstances beyond our control, such as correctness of planting, watering, weather, other environmental conditions, etc. In case we make an exception to this policy a restocking charge may apply and costs for returning are always at your expense.
No, we only sell mulch in bags , which is most of the times cheaper and more convenient to handle. We did some calculations for you to explain this.
